WhatsApp +91 9027755950

Privacy Policy

1. Introduction & Our Commitment to You

Welcome to RigVeda Travel (“we,” “us,” or “our”), a trusted travel and taxi services company headquartered in Dehradun, Uttarakhand, India. We specialise in pilgrimage tours including Chardham Yatra, Do Dham Yatra, Ek Dham Yatra, hill station tours, adventure travel, group departures, and reliable cab/taxi services across Uttarakhand and beyond.

At RigVeda Travel, we understand that when you share your personal information with us to plan a journey, you are placing genuine trust in us. This Privacy Policy explains, in plain language, exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over it.

This policy applies to all visitors and users of our website (www.rigvedatravel.com), our booking enquiry forms, our WhatsApp communications, and any other digital interaction with RigVeda Travel. By using our website or submitting any enquiry, you confirm that you have read and understood this Privacy Policy.

2. What Personal Information We Collect

We only collect information that is genuinely necessary to provide you with our travel and taxi services. We do not collect unnecessary data. Here is a clear breakdown of what we may collect:

2.1 Information You Provide to Us Directly

When you fill in our booking forms, enquiry forms, Chardham Yatra planning forms, or taxi booking forms, you may provide:

Full name
Email address
Phone number (used for WhatsApp and call communication)
Travel destination preferences and selected tour packages
Preferred vehicle type and group size
Pick-up and drop-off locations (for taxi bookings)
Travel dates, return dates, and preferred pick-up times
Number of passengers, including adults and children
Special requirements or enquiry messages
Budget preferences (Standard, Deluxe, Luxury, Group, or Customised Package)

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies and standard web server logs, including:

IP address and general geographic location (city/region level only)
Browser type and version
Device type (mobile, tablet, desktop)
Pages visited on our website and time spent on each page
Referring website (how you found us)
Date and time of your visit

2.3 Payment Information

RigVeda Travel accepts payments via Mastercard, Visa, PayPal, and Google Pay. We do not store, process, or have access to your full card details on our servers. All payment transactions are handled securely through encrypted, PCI-DSS compliant payment gateways. We only retain a record of the transaction amount, date, and reference number for accounting purposes.

2.4 Communication Records

If you contact us via email at rigvedatravel@gmail.com, or via WhatsApp at +91 9027755950, we retain records of that correspondence to ensure continuity of service and follow up on your travel enquiries.

3. How We Use Your Personal Information

We use your personal data only for legitimate purposes directly related to providing our travel and taxi services. We never use your data for purposes unrelated to your travel booking or enquiry. Specifically, we use your information to:

Respond promptly to your travel enquiries and tour booking requests
Process and confirm your taxi, tour package, and hotel bookings
Contact you (via phone, WhatsApp, or email) to discuss your travel requirements, provide tour details, and confirm arrangements
Send you booking confirmations, travel itineraries, vehicle details, and trip updates
Provide customer support before, during, and after your trip
Customise travel packages and recommendations based on your stated preferences
Process payments and maintain accurate financial records
Improve our website, services, and user experience based on aggregated, anonymised usage data
Comply with legal obligations under Indian law, including applicable tax regulations

We do NOT use your information for automated decision-making or profiling that produces legal or similarly significant effects on you.

4. WhatsApp Communication

RigVeda Travel uses WhatsApp as a primary communication channel for booking enquiries, customer support, and trip updates. When you initiate contact via WhatsApp at +91 9027755950, the following applies:

Your WhatsApp messages and phone number are visible to our customer service team for the sole purpose of assisting with your travel booking
We do not add your number to bulk marketing lists without your explicit consent
WhatsApp communications are subject to WhatsApp’s own Privacy Policy, available at www.whatsapp.com/legal/privacy-policy
We may send you service-related messages (such as booking confirmations or itinerary reminders) via WhatsApp

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience and understand how visitors use our site. A cookie is a small text file stored on your device when you visit a website.

5.1 Types of Cookies We Use

Essential Cookies: Required for the website to function correctly (e.g., maintaining session state, enabling search and booking forms). These cannot be disabled.
Analytics Cookies: Help us understand which pages are visited most frequently and how users navigate our site, so we can improve the experience. We may use Google Analytics for this purpose.
Functional Cookies: Remember your preferences such as language selection (English, Dutch, Japanese, Korean, or Chinese).

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the tour search and booking enquiry forms. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when cookies are set.

6. How We Share Your Information

RigVeda Travel does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following strictly limited circumstances:

6.1 Service Partners

To complete your travel arrangements, we may share relevant details (such as your name, group size, travel dates, and destination) with:

Hotels and accommodation providers at your tour destinations
Local guides, porters, or activity providers relevant to your itinerary
Our own fleet drivers and transport staff

These partners receive only the minimum information necessary to deliver the service and are required to keep your information confidential.

6.2 Payment Processors

When processing payments, your payment details are shared directly with our payment gateway providers (such as Visa, Mastercard, PayPal, or Google Pay networks). We do not receive or store your full card details.

6.3 Legal Requirements

We may disclose your personal information if required to do so by law, court order, or government authority under applicable Indian law. We will notify you of such a disclosure where legally permitted to do so.

6.4 Business Transfers

In the unlikely event of a merger, acquisition, or sale of RigVeda Travel’s business assets, your personal data may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our website prior to such a transfer.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal obligations. Our general retention guidelines are:

Booking and transaction records: Retained for 7 years from the date of the transaction, in accordance with Indian tax and accounting regulations
Enquiry records (where no booking was made): Retained for 12 months from the date of the enquiry, then securely deleted
WhatsApp and email communication records: Retained for 24 months to ensure service continuity
Website analytics data: Retained in aggregated, anonymised form with no retention limit; individual-level data is retained for no more than 26 months

When we no longer need your personal data, we securely delete or anonymise it so it can no longer be associated with you.

8. Your Rights Regarding Your Personal Data

Regardless of your location, RigVeda Travel respects your right to control your personal information. You have the following rights:

Right to Access: You may request a copy of all personal data we hold about you at any time.
Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
Right to Erasure (Right to be Forgotten): You may request that we delete your personal data, subject to any legal obligations we have to retain certain records.
Right to Restrict Processing: You may ask us to limit the way we use your data in certain circumstances.
Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
Right to Object: You may object to us processing your data for direct marketing purposes at any time.
Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at rigvedatravel@gmail.com or via WhatsApp at +91 9027755950. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Data Security

The security of your personal information is a priority for us. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

HTTPS encryption on our website (secure data transmission)
Restricted access to personal data: Only authorised RigVeda Travel team members can access your information
Secure payment processing via PCI-DSS compliant payment gateways
Regular review of our data handling practices

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by law.

10. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at rigvedatravel@gmail.com and we will take prompt steps to delete such information from our records.

For family tour packages that include children, we collect only the number of children as part of the group size for logistical and pricing purposes. We do not collect the personal details of children directly.

11. Third-Party Links & External Websites

Our website may contain links to third-party websites, including TripAdvisor, social media platforms (Facebook, Instagram, YouTube), WhatsApp, and payment providers. These external sites operate under their own privacy policies, and we have no control over their content or data practices. We encourage you to read the privacy policies of any third-party site you visit. RigVeda Travel is not responsible for the privacy practices of external websites.

12. Compliance with Google Policies

RigVeda Travel is committed to full compliance with Google’s policies where applicable to our online presence, including:

Google Analytics: We use Google Analytics to understand website traffic and user behaviour. This service may set cookies and collect data as described in Google’s Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Google Pay: Payments processed via Google Pay are subject to Google’s Privacy Policy available at policies.google.com/privacy. We do not store Google Pay credentials on our servers.
Google Business & Maps: Where we use Google Maps or Google Business integrations, these are subject to Google’s terms of service. No additional personal data is collected through these integrations beyond what is described in this policy.

We do not engage in any deceptive, misleading, or manipulative data practices. We do not collect data beyond what is necessary for the services described. We do not mix personal data collected from our services with data from third-party sources in ways not disclosed in this policy.

13. International Visitors

RigVeda Travel is based in India and our website is operated from India. If you are accessing our website from outside India, please be aware that your information will be transferred to, stored, and processed in India. Indian data protection laws may differ from those in your country.

We welcome international travellers and offer our website in multiple languages (English, Dutch, Japanese, Korean, and Chinese). Regardless of your location, we apply the same high standards of data protection as described in this policy to all users.

For users in the European Economic Area (EEA): Our legal basis for processing your personal data is (a) the performance of a contract when you book a tour or taxi service, (b) our legitimate interests in improving our services and communicating with enquirers, and (c) your consent where explicitly given.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make changes, we will:

Update the “Last Updated” date at the top of this policy
Post the revised policy on this page
For significant changes, notify you via a prominent notice on our homepage or via email where we hold your contact details

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We take privacy concerns seriously and will respond promptly.

RigVeda Travel

Address: Dehradun, Uttarakhand, India
Email: rigvedatravel@gmail.com
Phone / WhatsApp: +91 9027755950
Website: www.rigvedatravel.com

You may also connect with us on:

Facebook: facebook.com/RigVedaTravel
Instagram: instagram.com/RigVedaTravel
YouTube: youtube.com/@RigVedaTravel

Thank you for trusting RigVeda Travel with your journey.

We are committed to protecting your privacy and delivering memorable travel experiences across the sacred landscapes of Uttarakhand.